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PRIVACY POLICY

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Click Sports Media takes your privacy very seriously and is committed to protecting your personal information. This privacy policy sets out the way in which any personal information you provide to us, or which we obtain about you from third parties, is used and kept secure by Click Sports Media. It applies whenever we collect your personal data (including when you use our website or other digital platforms), so please read it carefully.

Please note that this privacy policy also forms part of our digital terms of use, which you can also read on our website. Click Sports Media, is a privately owned Australian organisation ("we" and "us"). This privacy policy explains what information we may collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights in respect of your personal data.

Please note that our website and our other digital platforms may contain links to third party websites / digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our own website/digital platforms. We recommend that you check the privacy and security policies and procedures of each and every other website/digital platform that you visit.

 

How to contact us about your Personal Data or this Privacy Policy:

 

If you have any questions about this privacy policy or about your personal data, please email us at info@clicksportsmedia.com or write to us at the following address:

 

Data Protection Officer.

Click Sports Media,

36 Bourke Crescent, 

Geelong, VIC, 3220.

 

Information we collect & what we use it for:

 

All personal information that we collect about you will be recorded, used, and protected by us in accordance with applicable data protection legislation and this privacy policy. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example our sponsors and partners.

 

In broad terms we use your data for the following purposes:

- to administer and provide memberships, products and services you purchase, request or have expressed an interest in.

- to enable us to administer any competitions or other offers/promotions which you enter into.

- for fraud screening and prevention purposes.

- for crime prevention and detection purposes.

- for safety and security purposes, including the safety and security of our licensees', staff and supporters at various venues.

- for marketing purposes (with your consent).

- for record keeping purposes.

- to carry out market research so that we can improve the memberships, products and services we offer.

- to create an individual profile for you so that we can understand and respect your preferences.

- to track, personalise and improve your experience on our digital platforms.

- if you apply for a job with us, to process your job application (be that voluntary, paid or other).

 

When we provide you with membership, products or services, we may collect and store any personal information that you provide to us. We may, for example, keep a secure record of your name, address, date of birth (if necessary), delivery address, email address, telephone number and payment card details. We may also record details of any disability or health needs you may have at the time of booking an event or service which will take place at our home ground or any other premises to help to ensure your comfort and safety.

When you sign up with us for an online account, register to receive marketing communications from us (and/or our sponsors and partners), enter one of our competitions, fill in one of our forms (whether online or offline) or otherwise expressly provide us with your personal information, we will collect and securely store any personal information that you provide to us (which may include name, address, email address, date of birth and mobile telephone number) and may use it to personalise and improve your experience on our digital platforms, provide products and services you request from us (including personalisation of those products or services), and carry out profiling and market research.

When you interact with our website or other digital platforms, we may also automatically collect the following information about your visit.  This is primarily to help us better understand how our members and supporters use our digital platforms to enable us create better content and more relevant communications:

- how you have reached our digital platform and the internet protocol (IP) address you have used.

- your browser type, versions and plug-ins, and your operating system.

- your journey through our digital platform, including which links you click on and any searches you made, how long you stayed on a page, and other page interaction information.

- which videos you have watched and for how long.

- what content you like or share.

- which adverts you saw and responded to.

- which pop up or push messages you might have seen and responded to.

- your subscription status.

- information collected in any forms you complete.

 

We may also infer your country of location from the IP address you have used to access our digital platforms and we may analyse which marketing activity led to your taking specific action on our digital platforms (e.g. downloading our official app).

If you apply for a job with us, we will use the personal information that your provide to process your application, to communicate with you regarding your application and to assess your suitability for the role.  If you have any questions regarding the use, storage and retention of your personal information in relation to a job that you have applied for then, in addition to contacting the Data Protection Officer (details above), you can also contact HR at hr@clicksportsmedia.com

We may also participate in ‘Audience’ services across all social media channels upon which Click Sports Media has a presence to display personalised advertisements when you visit these social media platforms.  An example of these services is Facebook's ‘Custom Audience’ service. They work by converting your email address (or other personal data such as name, address, date of birth, mobile number and/or geographical location) to a unique number that the social media platform uses to match to unique numbers that the social media platform generates from email addresses of its users. 

 

Where we use such social media advertising services, we will only include you if you have consented to receive marketing from us.  If you have given us your consent, you can change your mind at any time by sending an email to info@clicksportsmedia.com .


Disclosure of your information

In order to provide our products and services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organisations to carry out some of the data processing activities on our behalf. These may include, for example, payment processing organisations, delivery organisations, fraud prevention and screening and credit risk management companies, and mailing houses.

We may share your data with advertising networks and/or social media platforms for the purposes of selecting and serving relevant adverts to you via those networks/platforms (including to serve relevant adverts to you when you visit our own digital platforms), and to search engine and analytics providers.

We may share your data with third parties (a) if we are under a legal or regulatory duty to do so, (b) if it is necessary to do so to enforce our terms of use, terms and conditions of sale or other contractual rights, (c) to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity, (d) where such disclosure is necessary for the legitimate interest of protecting the safety or security of any persons (including without limitation the safety and security of our players, staff, home supporters and visiting supporters on a match day or at training), (e) where such disclosure is necessary for the legitimate interest of investigating breaches of our ticketing terms and conditions and/or ground regulations (this may include, without limitation, investigation of behaviour which is liable to attract a sanction under our sanctioning policy, whether you have paid for entry or not) (f) where such disclosure is necessary to provide or fulfil a product or service you have ordered, and (g) otherwise as permitted under applicable law.  We may also from time to time receive data from organisations such as the police, and other licensees for purposes (c), (d), (e) and (f) above.

We may share your data with our carefully selected sponsors and partners (as may change from time to time) but we will only do this if you have consented to receive marketing relating to our sponsors and partners or if one of the conditions in the paragraph above applies.

Some of the organisations to which we may disclose your personal information are situated outside of Australia in countries which may not have laws that protect privacy rights as extensively as in Australia. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is protected in accordance with this privacy policy.

In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.

Cookies

In common with many other website operators, we use standard technology called 'cookies' on our website. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate this website on each visit.

For further, more detailed information on how we use cookies, please refer to our Cookie Policy which you can read on our website.

Security of information

We take the security of your personal information extremely seriously. When you submit your credit card details to us, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them.

Where a password is required to access certain areas of our digital platforms, you are responsible for keeping your password secure and confidential.  Please do not share or disclose your password to any other person.

Telephone calls and CCTV

We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you.

 

Please note that for your safety and security, and for the prevention and detection of crime, CCTV may be in operation at our venues and within the premises which are open to the public.

There is signage in and around all sites which operate CCTV.


More about your information - your rights

You may correct or update your personal information at any time by emailing us at info@clicksportsmedia.com . Please include your name, address, date of birth and email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.

We will securely retain your information for as long as is reasonably necessary and in accordance with applicable law.  If you wish to submit a request that your data be deleted, please write to us at the above address.  You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address above if you wish to exercise this right.

If you have subscribed to receive marketing communications, you can unsubscribe at any time by sending an email to info@clicksportsmedia.com.

Changes to this privacy policy

We aim to meet high standards and so our policies and procedures are constantly under review. From time to time we may change this privacy policy. Accordingly we recommend that you check this page periodically in order to review the latest version.

Where to make a complaint

If you have a complaint regarding any aspect of your personal data or this privacy policy, please write to us at the above address. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office at the following address:

Office of the Australian Information Commissioner:

GPO Box 5218
Sydney NSW 2001

You can also contact the Information Commissioner’s Office using their online form: https://forms.business.gov.au/smartforms/landing.htm?formCode=APC_PC


(version:1 October 2021)

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www.clicksportsmedia.com  ©All Rights Reserved 2021

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